This is how subscriptions work
Subscriptions are automatically renewed according to the delivery interval you have chosen, and the products are automatically shipped from the shop after each successful renewal.
For example, if you have taken out a monthly subscription, the system automatically charges your credit card every month and you receive the products delivered to your home every month without having to place the order yourself!
Subscriptions are automatically renewed according to the delivery interval you have chosen, and the products are automatically shipped from the shop after each successful renewal.
For example, if you have taken out a monthly subscription, the system automatically charges your credit card every month and you receive the products delivered to your home every month without having to place the order yourself!
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription at any time in the customer portal. The only case where the subscription cannot be canceled is if you have started a subscription that requires a certain number of payments before you can cancel it.
You can access the customer portal via the magic link you received in the email sent to you when you placed your first subscription order in the shop. You can also access your subscriptions if you create an account in your shop.
Further questions about subscriptions:
How can I cancel or postpone a fee?
You can skip or postpone the fee in the customer portal. Next to each scheduled delivery, there is a Skip Payment button that allows you to skip the fee. You can postpone the fee by clicking the Postpone button next to the delivery date.
Can I add products to my subscription?
Yes, of course. You can add products to your subscription in the customer portal. Simply click the Edit button on the product card and edit, remove, or add products to your subscription.
What happens if the payment cannot be processed?
If the subscription cannot be renewed because a payment cannot be processed, you will receive an email with a link through which you can securely update your payment method.